At Vybe, we stand behind everything we offer. Your experience matters, and we want you to feel confident every time you order from us. If something is not right with your order, we are here to help. We handle all issues case by case to make sure you are taken care of fairly.

1. All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed. Due to the consumable and perishable nature of our products, we are unable to restock or resell any returned items. All sales are considered final once delivered, unless there is a verified issue.

2. Refunds

Due to the nature of our products, we do not offer refunds to the original payment method. Approved claims will be issued as store credit for future purchases.

3. Damaged

If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. Please include your order number and a clear photo of the issue so we can review it quickly. Once approved, we will make it right with store credit or a replacement. Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.

4. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier. If your tracking information shows the package was delivered, but you did not receive it, please contact the shipping carrier directly.

5. Discretionary Exceptions

Vybe reserves the right to make final determinations on refunds or replacements on a case-by-case basis. Abuse of the return policy may result in the refusal of future orders.

6. How to Contact Us

To report an issue, contact our support team at support@thevybeshop.com with your order number and details of the problem. We aim to respond quickly and take care of you.