VYBE RETURN, REFUND & SHIPPING POLICY

Thank you for shopping with Vybe. Due to the nature of our products, all sales are final. Please review your order carefully before completing your purchase.

RETURNS

For safety, quality, and compliance reasons, Vybe does not accept returns or exchanges on consumable products.

Once an order has been shipped, it cannot be returned for a refund or exchange because of a change of mind, personal preference, or an incorrect product selection.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact Vybe Support within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the shipping package and affected products

After reviewing the claim, Vybe may provide a replacement, store credit, or another appropriate resolution at our discretion.

SHIPPING DELAYS

Once a package has been accepted by the shipping carrier, transit times are controlled by the carrier.

Vybe is not responsible for carrier delays, weather delays, routing delays, service interruptions, or other delays outside of our control.

A delayed shipment is not considered lost simply because it arrives after the carrier’s original estimated delivery date.

LOST PACKAGES

If tracking stops updating and a package appears to be lost in transit, please contact Vybe Support.

Packages must have no tracking movement for at least 7 business days before they may be reviewed as potentially lost.

Vybe or the customer may initiate an investigation with the shipping carrier. A package is not considered lost while tracking continues to show movement through the carrier’s network.

If the carrier confirms that a package was lost in transit, Vybe will review the claim. Depending on the circumstances, Vybe may provide a replacement or store credit at our discretion.

Carrier delays or lost package claims do not automatically qualify for a cash refund.

PACKAGES MARKED DELIVERED

If the shipping carrier marks your package as delivered, Vybe considers the order fulfilled.

Vybe is not responsible for packages that are lost, misplaced, or stolen after the carrier confirms delivery.

If you cannot locate a package marked delivered, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier.

Vybe may assist with carrier information when possible, but packages marked delivered are generally not eligible for a refund, replacement, or store credit.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Vybe is not responsible for packages that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer.

If an order is returned to Vybe because of an incorrect or undeliverable address, additional shipping charges may be required to resend the order.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been transferred to the shipping carrier, cancellation cannot be guaranteed.

REFUNDS

All sales are final unless Vybe specifically approves an exception.

Approved shipping or order claims may be resolved through replacement or store credit at Vybe’s discretion.

Original shipping charges are nonrefundable.

Any exception to this policy does not waive Vybe’s right to enforce this policy on future orders or claims.

CONTACT US

For questions or order issues, contact:

Vybe Support
support@thevybeshop.com