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Frequently Asked Questions

Everything you need to know about ordering from Vybe

All of our products are the same quality that you would find in California Dispensaries. This is high quality flower, so you’re getting the same kind of potency, look, smell, and overall experience you’d expect from top tier dispensaries.

We also take quality seriously. Every product is lab tested, comes with COAs, and is sourced from trusted farms and licensed suppliers. No shortcuts, no gimmicks.

Our products are hemp derived and made from federally compliant hemp, containing less than 0.3% Delta 9 THC by dry weight in accordance with the 2018 Farm Bill. While hemp and cannabis come from the same plant family, our products are offered as hemp products and are supported by third party lab testing for potency and compliance. This is real, federally compliant, legal, tested, and delivered straight to your door.

That’s a fair question, especially with how things are online these days. Here’s why customers feel comfortable shopping with us:

• We’ve earned thousands of real reviews from happy customers
• Our website is fully secure and encrypted to keep your information protected
• We’re transparent about what we sell and how everything is handled
• Our support team is responsive and easy to reach if you need help
• Years of experience and a solid reputation behind what we do

Yes! Everything we sell is federally compliant and legal to ship within the United States. You’re in good hands with us.

THCa flower is raw, unheated cannabis that contains high levels of tetrahydrocannabinol acid, known as THCa. On its own, THCa is not psychoactive. However, when the flower is smoked, vaped, or heated during cooking, the heat converts THCa into THC, which is the compound responsible for the high.

It’s a legal way to enjoy the effects of cannabis in many states, and it comes in different strains like indica, sativa, and hybrids.

Yes, THC (tetrahydrocannabinol) is the main psychoactive compound in cannabis and is what causes the “high” or euphoric feeling commonly linked to marijuana. After consumption, THC interacts with cannabinoid receptors in the brain and nervous system, influencing how neurotransmitters are released and leading to changes in mood, perception, and thinking.

The strength and duration of the effects can vary depending on factors like dosage, how it’s consumed such as smoking, vaping, or edibles, and your individual tolerance. While THC is often used for its recreational effects, it is also known for potential benefits like relieving pain, reducing nausea, and stimulating appetite, which is why it’s included in some medical cannabis treatments.

Yes, Every Vybe product is thoroughly tested by certified third party laboratories. Each batch is analyzed for potency and purity to ensure it is clean, compliant, and federally legal. Our focus on transparency means you always know exactly what you are getting.

Our products can cause a positive result for THC on a drug test. If you are required to pass a marijuana drug screening, we recommend not using these products.

No. We do not use CBD genetics. The flower we offer looks, smells, and tastes just like the marijuana you would find at a dispensary. The key difference is that the THCa is carefully preserved so it does not convert into Delta 9 THC before use. This allows it to remain compliant as legal hemp under the 0.3 percent Delta 9 THC limit while still delivering a familiar experience.

All products we sell are federally legal, hemp derived total THC products that comply with the current federal Farm Bill. It is your responsibility to understand and follow your own state laws before ordering. You must be 21 years of age or older to purchase anything from our website.

THCa flower is legal in most states as long as it has less than 0.3% Delta-9 THC, which follows the federal hemp law. All of our products fully comply with U.S. federal law and have been legally available since the passage of the 2018 Farm Bill. We maintain complete transparency by having every product regularly tested by accredited third party laboratories to confirm quality and compliance.

Placing an order is quick and simple.

Just browse the site and pick the products you like. Once you’re ready, add them to your cart and head to checkout. Enter your shipping details, choose your payment method, and place your order.

After that, you’ll get a confirmation email with your order details. Once your order ships, we’ll send you tracking so you can follow it all the way to your door.

If you run into any issues or have questions while ordering, our team is always here to help.

We currently accept major payment methods shown at checkout, including credit and debit cards where available. Choose whichever works best for you.

Your privacy and security are a top priority at Vybe. Our website uses SSL encryption to help protect personal and payment information during checkout. We also work with secure payment providers and maintain clear policies, lab results, and customer support so you can shop with confidence. At Vybe, you can shop with confidence knowing your information is always protected.

Our team typically processes and ships within 1 business day Monday – Friday, or next business day. Once your order has been shipped, you’ll receive a tracking information by email so you can follow its progress every step of the way.

We ship nationwide in secure, discreet packaging to ensure your privacy and peace of mind.

Once your order ships out, you can usually expect it to arrive within 1 to 4 business days, depending on your location.

Orders over $75 ship free. If your order is under that, it’s just a flat $7.95 shipping fee.

Once your order ships, we’ll send you an email with your tracking number so you can follow it every step of the way. You can also log into your account anytime and track it there.

Yes. All orders are shipped in discreet packaging with no indication of the contents inside. Every order is sealed in smell proof packaging to prevent odors during shipping.

If there’s an issue with your order, our staff is here to help. Send us an email at thevybeshop@proton.me and we will make sure it gets fixed.

Disclaimer: This product is not available for shipment to the following states: Arkansas, Colorado, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Oklahoma, Oregon, Rhode Island, Utah, Vermont, and international locations.

Shipping is only available in states where hemp is legal. You are responsible to ensure you are in a compliant state. Products will be shipped in compliance with all hemp laws and contain less than 0.3% Delta 9 THC compliant with all State and Federal Hemp Laws.

We’re here to help. The Vybe Shop support team is available Monday to Friday, 8 AM – 5 PM PST.

You can reach us through any of the following:
📧 Email: support@thevybeshop.com
📞 Phone: 323-536-2882
💬 Text 323-536-2882

We aim to respond to all inquiries within 24 hours or sooner.

If something isn’t right with your order, don’t worry, we’ll fix it.

Vybe accepts claims for orders that arrive damaged, defective, incorrect, or lost in transit if the customer contacts us within 7 days of delivery. Approved claims may be resolved with a replacement, store credit, or refund. Opened consumable hemp products are generally non returnable unless there is a verified issue with the order.

Just send us a quick message with a photo of the issue, and we’ll handle it from there. We stand behind what we sell and want you to feel good every time you order from us.

Due to the nature of cannabis products, all sales are final once it is open. We’re unable to accept returns or exchanges on any opened or used products. However, if your order arrives damaged, incorrect, or there’s an issue with your purchase, please contact our support team within 7 days of the delivery date and we’ll always do our best to make it right.

Under no circumstances should you send packages back to us, packages will be refused and returned to sender.

It’s pretty simple. Just create an account with us, since points don’t apply to guest checkouts.

You’ll earn 1 point for every $1 you spend. Once you rack up 20 points, that turns into $1 you can use on a future order. You can apply your points right at the cart or checkout. Just keep in mind, points don’t count toward shipping.

Here’s a quick breakdown:
• 20 points = $1
• 100 points = $5
• 1000 points = $50

There are a few easy ways to stack up more rewards:

• Product reviews earn you 40 points, plus an extra 20 points if you add a photo or video
• Referrals earn you 800 points when your friend places an order

Just create an account before placing your order. Once you order as a member, you’ll start earning points automatically.

Go to the product page of the item you bought, scroll down to the reviews section, and click “Write a Review.” Only verified purchases can be reviewed. After you submit it, send us a quick message so we can add your points.

Log into your account and head to “My Account.” Copy your unique referral link under “Get Points” and send it to your friends. Once they place an order using your link, you’ll earn 800 points, which is $40 in rewards.

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